Online payments on Springly are secured with SSL certificates and 3D Secure technology, keeping your transactions and those of your members, donors, and buyers safe.
Are online payments on Springly secure?
Yes, Springly's online payment service is fully secure.
All sensitive pages (login, payment card details, etc.) are protected by an SSL certificate, which encrypts data exchanged between your browser and the platform.
All payments also include 3D Secure authentication.
What is 3D Secure?
3D Secure is a two-step authentication system used by banks to prevent fraud on online payments. It verifies that the person entering the card details is the actual cardholder: in practice, your bank sends you a code to complete the payment.
I'm not receiving my 3D Secure code. Why?
This can happen occasionally. Contact your bank to confirm that 3D Secure is enabled for your card, and ask them to activate it if needed.
This security feature cannot be disabled on our payment interface.
What is PSD2?
The Payment Services Directive 2 (PSD2) is a European regulation that strengthens the security of online payments within the European Union.
It requires two-factor authentication, as defined by your bank: a code sent by text message, a password, or approval through your bank's app.
What is the purpose of PSD2?
To confirm that the person making a card purchase is the legitimate cardholder, reducing the risk of fraud.
If you run into any issues, try a different payment method or reach out to our support team.
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