What is the cost of online transactions?

Access to the online payment service is included in your plan and no volume commitment is required.

However, each transaction generates costs with our payment provider. You will have the option to manage these costs by inviting your members to contribute via a tip of their choice, or by having your nonprofit absorb the cost.

This article covers the following topics:

• Choosing and configuring the fee coverage method
• Payment Fees
• Tip
• Financial impact of switching to online payment

On May 15, 2024, transaction fees were updated. This article already reflects that change.

Choosing and configuring the fee coverage method

The fee coverage method for online payment costs is configured in the settings center: Settings > Online payment

From this page, you can choose the fee management method that works best for you:

• Payment Fees absorbed by the nonprofit (3.1% + $0.30);
• Tip suggested at checkout.

A nonprofit can change its fee coverage method at any time; the change will apply to future transactions.

The e-wallet must be activated in order to choose the fee coverage method. See this article for more information on setting up the e-wallet.

Payment Fees

The nonprofit chooses to absorb the cost of online payments. Payment fees are then deducted from the amounts collected online.

On online sales pages, these fees are calculated per payment and are incl. tax.

💳 Fees for payments made by Payment Card: 3.1% + $0.30

These fees apply to standard card payments. They may vary depending on the card network used.

Tip

If the nonprofit chooses the tip option instead of payment fees, it accepts that the person paying by card will be prompted at checkout to leave an additional amount, calculated based on their cart total.

At the Payment step, Springly will suggest a tip to the person. A scale will be calculated based on the total order amount.

Example:

Donation amount = $20

At checkout, a tip of $1.60 is suggested by the software:

You can modify it by clicking on the dropdown menu:

Installment Payment

For an installment payment, the tip will be divided across the number of installments. It will be an additional amount added to the initial order amount.

Example

If my order amount is $150 with a $4 tip, my payment schedule will be:

1st installment = $51.34 ($1.34 tip)

2nd installment = $51.33 ($1.33 tip)

3rd installment = $51.33 ($1.33 tip)

As usual, a confirmation email will be sent to your member with the payment details (transaction amount + tip).

How is the suggested tip amount calculated?

We based the suggested tip on the cost that online payment represents for Springly, as well as on market standards. At the time of payment, the person paying can adjust this amount as they see fit.

If you have decided to only collect payments by check, cash, or wire transfer, then no payment fees apply, and no tip is suggested.

If the initial order is refunded, the tip will not be refunded by Springly to the user.

Financial impact of switching to online payment

To get an overview of the fees this would cost your nonprofit, we've put together a simulation table to help you calculate the impact of setting up online payment on your nonprofit's finances: Simulate the impact of online payment.