How to save a payment method for your Springly subscription

This article explains how to save a payment method for your Springly subscription in a few simple steps. Two secure, paperless options are available: a payment card.

• Which payment methods are accepted?
• How do I save my payment method?
• Activation timelines and special cases
• 100% promo code: do I still need to save a payment method?

Which payment methods are accepted?

Springly offers one secure, paperless payment option:

• Payment card — automatically charged to your account

It is not possible to pay for your subscription by wire transfer, check, or any other method. These limitations eliminate processing delays and the risk of invoice mix-ups.

How do I save my payment method?

Accessing your subscription settings

1. Log in to Springly
2. Click Settings (bottom left of the screen)
3. Select the Subscription tab

These actions require you to be the primary administrator of the platform.

Saving your payment method

On the subscription management page:

1. Click the Save a new payment method button
2. Choose your method:
   • Payment card: enter your card details (automatic billing is set up for you)

In the case of SEPA Direct Debit, you will be asked to complete a direct debit mandate via electronic signature. Once the mandate is signed, your subscription payment will be set up.

Payment by credit card also works on a recurring charge basis: your card is automatically charged the subscription amount at the start of each billing period.

Activation timelines and special cases

When does the charge occur?

• SEPA Direct Debit: Once the mandate is signed, your subscription payment is set up. For a subscription invoice, the charge typically occurs within 3 days of the invoice being issued.
• Payment Card: Payment is charged at the time of subscription, then automatically at each renewal (monthly or annually).

What happens if a payment is declined?

If a payment is declined (insufficient funds, closed account, etc.), you will be notified by email. You can:

1. Add a new payment method
2. Contact Springly support to discuss payment delay options

100% promo code: do I still need to add a payment method?

Yes, even with a 100% discount, a payment method is required.

Adding organizations, exceeding your contact quota, or going over your email campaign quota will be billed to you. Without a payment method on file, your platform will be locked.

Related links and features

• Springly plan pricing
• Invoicing for organizations (formerly advanced groups)
• Billing for contact overages in the Community
• Email campaign billing on Springly and subscription quotas