Are archived contacts counted in billing?

No. Archived contacts are not counted when calculating your Springly subscription. Only active contacts in your Community are included in the count that determines your pricing.

• How is my Springly subscription price calculated?
• What is counted in Springly billing?
• What happens when I archive contacts in Springly?
• How do I delete or unarchive an archived contact?

How is my Springly subscription price calculated?

Your subscription price depends on the number of active contacts recorded in your Springly Community (Community > Contacts), based on a tiered pricing system. This count is taken on your subscription anniversary date. All your active contacts are included — not just members: supporters, donors, sponsors, vendors, press contacts, and elected officials all count toward the total.

For a detailed breakdown of how your contact count translates into pricing, see the articles "Springly plan pricing" and "Billing for contact overages in the Community."

What is counted in Springly billing?

• Counted: all active contacts in Community > Contacts > Persons/Entities.
• Not counted: archived contacts.
• Not counted: permanently deleted contacts.

What happens when I archive contacts in Springly?

Archiving does not delete data.

• An archived contact remains accessible in your Community's archived contacts database (Community > Settings > Advanced options).
• Transactions, receipts, and invoices linked to an archived contact remain accessible in the relevant forms and can be retrieved at any time.

How do I delete or unarchive an archived contact?

See the article Archive, delete, or unarchive a contact for the full procedure.