The sign-up page allows anyone visiting your nonprofit's website to create their own account to access the member space: first name, last name, email address, and additional fields if you wish.
Not to be confused with membership. Creating an account through the sign-up page does not automatically make the person a member of your nonprofit. To manage who becomes a paying member, see the articles Creating your membership form and What is the difference between immediate membership and a membership request?
- How to activate and configure the sign-up page?
- Is "sign-up pending approval" the same as a "membership request"?
- What fields can I ask for on the website sign-up page?
- Does someone who signs up through the sign-up page become a member?
How to activate and configure the sign-up page?
- Go to Website > Settings & Theme.
- At the bottom of the page, click Sign-up Page & Profile.
- Choose one of the three options:
- No: visitors cannot create an account.
- Yes, with open sign-up: the account is created immediately.
- Yes, with sign-up pending approval: an administrator must approve the account creation before the person can access it.
Your website's sign-up page is active and applies the selected option (unless you chose No). This setting only controls account access — not membership.
If you selected either Yes option, a Create an account button will appear on your website's login page.
Are "registration subject to approval" and "request for membership" the same thing?
No. Both require administrator approval, but they apply to different things:
- Registration subject to approval: validates the account creation, meaning access to the member area of the website.
- Request for membership: validates whether a person becomes a member (paying dues) of the nonprofit, independently of their account.
A nonprofit can enable one, the other, both, or neither, depending on its needs. To configure account validation, see Enable registration subject to approval.
What fields can I request during website sign-up?
On the Sign-up Page & Profile page, the information fields to request can be set to Optional or Required. To add custom fields to the contact record, go to Community > Settings.
Does someone who signs up via the sign-up page automatically become a member?
No: account creation is independent of membership. For a person to become a member, they must go through a dedicated membership form, which you can send separately or link to the sign-up process.
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