How do I edit a pricing tier with a limited number of spots or available inventory once sales have started?

Once your form (memberships, events, online shop) is published and items have already been sold, the price and name of a pricing tier can still be edited — but the inventory or number of available spots cannot. This article covers the following:

• What can and cannot be edited for a pricing tier after sales begin
• How to update a pricing tier with a set inventory or number of spots

This process does not apply to donation forms.

What can and cannot be edited for a pricing tier after sales begin

The price and name of the pricing tier

Once a unit linked to a pricing tier has been sold, you can still edit the price and tier name — as long as the tier is not tied to a limited number of spots or an inventory limit. Keep in mind that changes will not apply to past sign-ups.

For example, your nonprofit offers a membership at $100. Member A signs up at that rate. You then update the tier to $110. Member A remains linked to the original $100 tier they signed up for, while new registrants will be assigned the updated $110 rate.

When you export your registrants to Excel, the original pricing tier will appear with the label "[Deleted]", and a new column will be created for the updated tier.

Inventory or number of available spots

Pricing tiers with a set inventory or number of available spots can no longer be edited once sales have started. A warning message will appear if you attempt to make changes.

Pricing tiers with a set inventory or number of available spots per tier can no longer be edited once sales have started. A warning message will appear if you attempt to change that number.

For more details, see our article: Controlling the number of registrants on forms and ticketing

How to update a pricing tier with a set inventory or number of spots

The process is the same for Membership Campaigns, Event forms, and Product Sales forms. Only the labels may differ.

Here are the steps:

1. Go to the settings of your form.
2. In step 2 - Pricing, click the settings icon (gear icon) for the tier you want to edit.
3. Click + options.

The maximum number of units set during the initial form setup will appear under the Limit the number of participants for this tier or Maximum quantity available option (for Product Sales), along with a message indicating that this number cannot be changed.

How to replace a pricing tier with a set inventory or number of spots

1. Uncheck the Show this tier during sign-up option for the tier that is no longer valid, and let your other administrators know.
2. Create a new tier by clicking + Tier below the existing tiers.
3. If needed, check and set the maximum number of participants you want to apply under + options.
4. Save this new tier, then save your form.

The new tier will now appear on your online form in place of the hidden one.

On your end, you can still manually register someone under the tier whose online sales have been suspended: the label "(Online sales suspended)" will appear next to the tier name.

To edit a specific transaction (change the amount or the item sold to a registrant), you must delete or refund the transaction, then recreate it.

Learn more:

• Limiting the number of participants for an event
• Controlling the number of registrants on forms and ticketing