🌍 This feature is only available in the following countries: 🇫🇷 France, 🇺🇸 United States.
You previously connected Linxo and Springly to import bank transactions and perform your bank reconciliation. However, the connection with Linxo has been disabled. This article explains how to fix this issue.
Causes of a sync interruption
The connection between Linxo and Springly can sometimes be interrupted. There are several possible reasons:
- security reasons;
- expired token (or login session);
- a bug on Linxo's end;
- a failed or incomplete sync;
- a Linxo service update;
- etc.
No need to worry: while this can happen unpredictably, your account security will not be compromised, and the connection between the two tools can be restored quickly.
Restoring the connection
When the connection is interrupted, all primary administrators and accounting administrators receive an alert email. This email indicates that the Linxo bank connection has been interrupted and includes a Restore the connection button.
If you receive this email, simply click the Restore the connection button in the email: you will be taken to your platform, where you can restart the sync with Linxo.
Once the connection is restored, all transactions dated after the most recently imported transaction in Springly (and less than 6 months old) will be imported automatically.
Good to know: transactions are imported from Linxo every night. It may therefore take up to one day for your latest bank transactions to appear in Springly. If that's not the case, feel free to contact us.
To go further:
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