We want to support you in getting the most out of our software, whatever your needs and however familiar you are with the platform.
Our goal? To make sure you have all the help you need to feel completely comfortable with Springly and get the most out of it for your nonprofit.
- Guide you with free tutorials, guides, and webinars
- Unblock you with the Help Center and our support team
- Train you in depth with one-on-one training sessions
- Support you through setup and onboarding
Video tutorials, PDF guides, and webinars to help you become self-sufficient
Our short tutorial videos walk you through the key steps for each feature in your platform.
Our guides combine explanations and screenshots to help you get up and running with each tool. Short and printable, they're designed to be easy to reference and use.
When a video or guide is available for the page you're on, it will appear in your assistance center. Open it by clicking the Need help button in the bottom right corner of your screen.
We also regularly offer free webinars to help you understand and use specific features of the software.
These are group webinars, not personalized training sessions. While we do our best to answer questions during the session, we're not able to address very specific requests. If that's what you need, we recommend booking a personalized training session.
The recording is automatically sent to all registered participants, whether they attended or not.
Our Help Center and support team to help you when you need it
Our Help Center features more than 300 articles, regularly updated and expanded to guide you step by step and answer your questions. It's available 24/7.
If you can't find the answer to your question in our Help Center, contact our support team by submitting a request at support.assoconnect.com > Help with usage.
Check out our tips for submitting an effective request and making the most of your exchanges with our team.
Our one-on-one training sessions to help you master Springly
Looking to get a deep dive into the platform? Explore our 9 specialized training sessions! They're held via video call, and multiple members of your team can join.
With the exception of the online payment training, these sessions are paid.
Our other services to support you
Platform setup assistance
We'll help you get your platform up and running:
- Tool configuration and setup of key features
- Import of your data, whether contacts or bookkeeping entries
- Configuration of membership, donation, event, or online shop forms, with online payment enabled
These service options let you hit the ground running on a platform that's fully configured for your nonprofit and ready to use.
Creative services
Short on time and creative resources to give your nonprofit the visibility it deserves? Our teams and partners can handle a range of creative projects for you: website, email campaign templates, logo, and more.
Need creative services or setup assistance?
Please describe your needs in detail, along with your timeline. We will connect you with a partner or provide a quote based on this information.
If your question is not about using Springly, but about best practices in the nonprofit sector, visit our blog or dedicated nonprofit forums.
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