Create and Send an Email Campaign

The email campaign tool makes it easy to communicate with your members. From your administrator space, you can send emails to a targeted audience using the mailing lists you've created.

• Create your mailing lists
• Send your email campaign
• Resend an email campaign
• Cancel a scheduled campaign

There are 2 types of mailing lists: groups created in your community, and lists you build yourself by importing email addresses.

Let's get started!

Create and manage your mailing lists

Go to Emailing > Lists.

This page displays both your community groups and any mailing lists that are not linked to the community.

Community-linked lists

These lists are automatically synced with your community — each one includes all the people belonging to the corresponding group.

To create a new group, go to Community > Groups and click "Create a group." Once created, it will appear among your mailing lists.

Lists not linked to the community

These lists are managed manually by importing users and email addresses.

You can also configure a list to automatically receive addresses collected through the newsletter sign-up widget.

To create a list, click "Create a list" at the bottom of the page and follow the steps.

On the page that opens, paste your email addresses separated by a comma or a line break.

Send your email campaign

Go to Emailing > Campaigns and click New campaign.

Set the sender's email address. This is the address recipients will be able to reply to directly.

Enter the campaign subject line, then select one or more recipient lists.

You can select multiple mailing lists. If someone appears on more than one list, they'll only receive the email once.

Click Continue to move to the next step: choosing your email template.

Once you've selected a template, click "Next" and build your email by dragging blocks from the left-hand menu onto the canvas.

Send yourself a test email to preview how your campaign looks before sending.

Once your email campaign is ready, you can:

• save it as a draft,
• send it immediately,
• or schedule it for later.

Cancel a scheduled campaign

Made a mistake or changed your mind? You can cancel a scheduled campaign at any time before sending has started.

To do so, go to Emailing > Campaigns. Find the campaign in the list of campaigns being sent, then click the X in the Cancel column.

The send will be canceled and the campaign will be moved to drafts.

Resend an email campaign

To send a previously sent email campaign again, you first need to save it as a template and use it in a new email campaign.

1. Find the campaign you want to resend in your list of sent campaigns and click to open its details.

2. Click Save as template.

When you create your new campaign, simply select this template — it will include the full content of the original email.

Go further

• Attach a file to your email campaign
• Delete an email campaign
• Analyze your email campaign statistics
• Improve your email campaign reputation